
Words Matter – A Manifesto
Words Matter – A Manifesto Yes, words matter, and so do deeds. These words came to me recently during the middle of the night. I decided to put pen to paper, and by doing so help alleviate the burden of them running around inside my head and try to get some...

Building Long-term Business Based on Relationships
Building Long-term Business Based on Relationships Why Does an Organization Need to Network? Every sale is based on a trust-based relationship between the seller and the buyer. People ONLY buy from people and companies that they TRUST. The only exception to that...

Start Grateful Conversations – Little Things Mean a Lot
Start Grateful Conversations Start Grateful Conversations There are many things that all of us do or experience that make us grateful. Rather than talking about divisiveness and how it’s killing business/the country, what if we engage in conversations with customers –...